shipping & returns
What types of delivery do we offer and what do they cost?
In the UK, we use Royal Mail to deliver your order. We aim to process your order as swiftly as possible and provide estimated delivery dates, but please note we cannot always guarantee delivery dates where it’s out of our control.
Standard Delivery to a UK address is FREE on all orders over £30.
Orders for next-day delivery should be placed by midday Monday-Friday. Any orders placed after midday will be processed on the next working day. Orders received after midday on Friday will be processed on the following Monday.
In the unlikely event that the eatsleepdoodle product you order is out of stock, we’ll get in contact to ask if you’d rather keep the goods on backorder (where possible) or receive a refund.
UK SHIPPING RATES
Standard shipping (Royal Mail Second Class 3-5 days) £3.95
FREE standard shipping (Royal Mail Second Class 3-5 days) on all UK orders over £30 to a UK mainland address
UK next day express shipping mainland £7.95
2 day express shipping - offshore £16.90
What happens if there’s no one to sign for a delivery?
Couriers and Royal Mail tracked deliveries require a signature, so if you’re out, a contact card will be left for you to arrange re-delivery or collection. If you do not make contact with the courier or Royal Mail within 7 working days of receiving a contact card, your parcel will be automatically returned to us and our delivery charge for re-despatch to you will include the courier's or Royal Mail’s two-way charge for returning your original parcel to us.
INTERNATIONAL SHIPPING RATES
Europe (ships from our EU warehouse)
Up to 1kg: Parcel Plus Tracked 5-7 days, £10.50
1-2kg: Royal Mail International signed-for 5-7 days, £20
2-3kg: Royal Mail International signed-for 5-7 days, £25
USA (ships from our US warehouse)
Up to 1kg: USPS Priority 3-5 days, £4.95
1-2kg: USPS Priority 3-5 days, £7.50
2-3kg: USPS Priority 3-5 days, £9.50
Australia and New Zealand
Up to 1kg: Royal Mail regular Airmail 5-10 days, £15
1-2kg: Royal Mail regular Airmail 5-10 days, £27
2-3kg: Royal Mail regular Airmail 5-10 days, £35
Rest of the World
Up to 1kg: Royal Mail International signed-for or courier 5-10 days, £22
1-2kg: Royal Mail International signed-for or courier 5-10 days, £35
2-3kg: Royal Mail International signed-for or courier 5-10 days, £40
Import duty
If your eatsleepdoodle order is for delivery outside the UK, it may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.
You will be responsible for payment of any import duties and taxes. We have no control over these charges and cannot predict their amount, so please contact your local customs office for further information.
If you have any questions at all about deliveries, email us and we'll get back to you asap!
Returns policy
We hope you enjoy your eatsleepdoodle gift but if ever there is an issue please get in touch via email on hello@eatsleepdoodle.com.
If you wish to return your order, please note that all items must be returned to us unused, in original packaging and in the same condition they were received to be eligible for a full refund. Returns can be made up to 30 days after receipt of the goods. We’d always recommended you get proof of posting when returning a product, as we cannot accept responsibility for parcels lost in transit.
We’ll refund you using the same method you used to pay and we'll aim to process your refund as soon as possible.
Should you need to cancel your order, please email us with your name and order number and, if the goods haven't already been sent out to you, we will process a cancellation and refund asap.
If in the very rare case something is wrong with the products in your order please get in touch with us.
Please take extra care to read our product care labels as we can’t accept items if damage has been caused by incorrect washing.
To return an item to us, please pack your return well and either include the original invoice or include a slip of paper your name and order number, then post your order back to us.
Our returns address is: eatsleepdoodle, 36 Endless Street, Salisbury, SP1 3UH.